Terms & Privacy

Last Updated: April 1, 2026

1. Introduction

Letsfly Limited ("Letsfly," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, transfer, and otherwise process personal data when you visit this website, browse company information, download technical documents or promotional materials made available through the website, contact us, submit a business inquiry, request commercial information, subscribe to newsletters or EDM communications, or otherwise interact with us in a business context.

Letsfly operates a B2B travel technology and distribution business that connects travel suppliers and travel buyers globally. In the context of this website, we primarily process personal data relating to website visitors, prospective customers, existing customers, business partners, and representatives of suppliers, agencies, OTAs, TMCs, OBTs, consolidators, wholesalers, and other commercial counterparties.

We are committed to collecting, using, disclosing, storing, transferring, and otherwise processing personal data in accordance with applicable data protection and privacy laws. Where relevant and applicable to our processing activities, this may include compliance with legal frameworks such as the GDPR, the UK GDPR and the Personal Information Protection Law of the People's Republic of China (PIPL).

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected or processed through this website and in connection with related business interactions, including browsing company information, downloading technical documents or promotional materials, contact forms, partnership requests, business inquiries, newsletter or EDM subscriptions, and similar interactions.

This Privacy Policy does not apply to personal data processed independently through third-party platforms, including HiBeds and AeroHub, even if this website provides links or entry points to those platforms. Such platforms operate independently and are governed by their own privacy policies and terms.

Our website may contain links to third-party websites, partner pages, platforms, or social media channels. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy notices before providing them with personal data.

Our website is primarily intended for business and professional users and is not directed to minors. We do not knowingly collect personal data from minors through this website.

3. Controller and Contact Details

For the purposes of applicable data protection laws, Letsfly Limited is the controller of personal data collected through this website, except where another entity is expressly identified.

Company name: Letsfly Limited

Registered address: [Registered Address]

Contact email: privacy@letsflytech.com

If you have any questions about this Privacy Policy or wish to exercise your legal rights, you may contact us at the email address above.

4. The Personal Data We Collect

The personal data we collect depends on how you interact with us, what services or features you use, and the information you choose to provide.

We may collect business relationship and inquiry information, including the nature of your interest in our solutions or services, partnership requests, requests for technical documents or promotional materials, and records of your communications with us.

We also collect limited technical and usage data automatically when you use this website, including internet protocol (IP) address, browser information, device type, operating system, time zone or language settings, pages visited, access times, and basic cookie-related information permitted by your settings or consent choices.

We may collect marketing and communications preferences, including whether you subscribe to newsletters or EDM communications, your subscription preferences, and records of whether you opt out of such communications.

We do not operate user account registration or login systems directly on this website (other than basic contact, subscription, or similar front-end interactions). Account registration, login, and other account-related processing for HiBeds or AeroHub are governed by their respective policies and terms.

5. How We Collect Personal Data

We collect personal data directly from you when you fill out forms, contact us by email, request information, subscribe to newsletters or EDM communications, or otherwise communicate with us.

We also collect certain personal data automatically through your use of our website, including through strictly necessary cookies, limited functional cookies, server logs, and similar website technologies.

In some cases, we may receive personal data from your employer, your colleagues, your organization, or publicly available business sources where they identify you as a contact person or representative relevant to a potential or existing business relationship.

6. How We Use Personal Data

We will use personal data only where permitted by applicable law. We may use your personal data for the following purposes:

to operate, maintain, administer, and secure this website and its related systems;

to respond to inquiries, partnership discussions, contact form submissions, and other business requests;

to review potential business opportunities and, where relevant, distinguish enterprise and individual user types for internal management purposes;

to maintain internal contact lists and marketing databases for lawful business communications;

to provide information about our solutions, services, updates, events, industry insights, technical documents, and promotional materials;

to send newsletters, EDM communications, or other marketing communications where permitted by law or based on your consent where required;

to improve our website, content, materials, and user experience;

to monitor usage, detect misuse, prevent fraud, and maintain security;

to comply with legal, regulatory, tax, accounting, and compliance obligations; and

to establish, exercise, or defend legal claims and protect our business interests.

We do not use personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

7. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases for processing personal data:

Performance of a contract or steps prior to entering into a contract, where processing is necessary to respond to your request, evaluate a business opportunity, provide requested information or materials, or manage a commercial relationship;

Legitimate interests, where processing is necessary for operating and improving our website, developing our business, maintaining security, managing customer and partner relationships, and promoting our services in a proportionate and lawful manner;

Compliance with legal obligations, where processing is necessary to comply with applicable laws, lawful authority requests, financial reporting obligations, recordkeeping requirements, or regulatory requirements; and

Consent, where we are required to obtain your consent, such as for certain marketing communications or any non-essential cookies that may be introduced in the future.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. How We Share Personal Data

We do not sell your personal data or share it with parties for their own independent marketing purposes.

Where necessary and appropriate, we may share personal data with the following categories of recipients:

our group companies and affiliates;

service providers that support website hosting, information security, IT maintenance, or communications on our behalf, subject to appropriate confidentiality and data protection obligations;

professional advisers, including lawyers, auditors, insurers, accountants, and consultants;

regulators, courts, law enforcement agencies, governmental authorities, or other third parties where required by law or necessary to protect our legal rights; and

prospective purchasers, investors, financing providers, or transaction advisers in connection with a merger, acquisition, restructuring, or other corporate transaction, subject to appropriate confidentiality protections.

9. International Transfers

As a global travel technology business, we may transfer, store, or access personal data in countries outside the country where you are located.

Where required by applicable law, we will implement appropriate safeguards for such international transfers, which may include standard contractual clauses, contractual protections, internal policies, or other lawful transfer mechanisms.

10. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to manage our relationship with you or your organization, respond to your requests, maintain records, comply with legal obligations, resolve disputes, and protect our legitimate interests.

Retention periods may vary depending on the type of data, the nature of the relationship, and applicable legal, tax, accounting, or regulatory requirements.

11. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

Access to personal data is limited to employees, contractors, agents, and service providers who have a legitimate business need to know such data and who are subject to confidentiality obligations.

However, no website, internet transmission, or information system can be guaranteed to be completely secure.

12. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, restriction of processing of, or portability of your personal data, as well as the right to object to certain processing activities.

Where processing is based on consent, you may also have the right to withdraw that consent at any time.

If you wish to exercise any of your rights, please contact us at privacy@letsflytech.com. We may need to verify your identity before processing your request.

You may also have the right to lodge a complaint with a competent data protection authority if you believe your personal data has been processed in violation of applicable law.

13. Marketing Communications

Where permitted by law, we may send you information about our business, services, industry insights, events, technical materials, updates, and other communications that may be relevant to you or your organization.

You may opt out of receiving marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

14. Cookies and Similar Technologies

We currently use only strictly necessary cookies and limited functional cookies to operate this website and support basic website preferences and security.

We do not currently deploy third-party analytics, advertising, or marketing cookies on this website. If such technologies are introduced in the future, we will update this Privacy Policy and our Cookie Policy and obtain your consent where required by applicable law.

For more information, please see our Cookie Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal obligations, or privacy practices. The updated version will be posted on this page together with the revised "Last Updated" date.

16. Contact Us

If you have any questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal data, please contact us at privacy@letsflytech.com